My name is Robin Martin.

My complete résumé can be downloaded here RobinMartin_Resume.pdf.

LinkedIn profile http://ca.linkedin.com/in/robinamartin

My 10 years of experience as a technical support specialist at an analytical chemistry software company has honed my scientific and computer knowledge skills. Throughout this experience I have developed excellent customer communication skills. I am able to provide adaptable and relevant technical support solutions to customer and have the proven ability to program scripts/macros (see my Portfolio) as needed to solve custom issues. I am apt and ready to expand my knowledge of databases and network systems. I am looking to stay in the technical software field.

Experiences and Skills:

- Customer Software Technical Support

- Customer service

- Problem Solving

- Script programming

- technical writing

- scientific knowledge.


Software Experience:
- Scientific packages: ACD/Labs; CambridgeSoft, Symyx Draw

- Operating Systems: MS Windows XP, Vista, 7, Server 2003; Linux; MacOS X


- Other packages: MS Office, Snagit, Camtasia, SalesLogix, GoToAssist, VMware, Parallels, Skype
 

- Computer Languages: Some Visual Basic, C++, REALbasic, and MS-DOS
 

- Limited experience with SQL/Oracle

Education

Ph.D. Organic Chemistry, University of Western Ontario, London, Ontario. Sept. 1999

M.Sc. Organic Chemistry, University of New Brunswick, Fredericton, New Brunswick. Sept. 1992

B.Sc. Chemistry, University of New Brunswick, Fredericton, New Brunswick. May 1989